FAQ
Tesla hire questions answered
Use these answers to prepare for a Tesla hire call, not as a substitute for the hire agreement. Rent A Tesla supplies current-generation 2026 Model Y and Model 3 vehicles, with both models normally available as equal choices. Pickup is available in Sydney and Auburn, delivery options can be arranged across Greater Sydney, and airport collection uses a pre-agreed terminal meeting point. The car is presented charged and first-time drivers receive a handover covering phone key, touchscreen controls, regenerative braking, charging and driver assistance. Call 1300 356 387 with the dates, preferred model, passengers, luggage, pickup area and broad route. We do not publish prices, a checkout or a live availability calendar. Insurance is included under the hire agreement; excess, bond, licence eligibility and conditions are confirmed during the booking conversation.
Before you call
Questions about collection and charging
Sydney and Auburn pickup details are confirmed by phone. Delivery across Greater Sydney depends on the suburb, date and timing. For Sydney Airport, provide the flight and whether you arrive at T1, T2 or T3. Rent A Tesla has no rental desk inside T1, and travellers follow the agreed public meeting process after collecting their luggage.
Tesla Superchargers can provide a faster journey stop, while compatible destination chargers may suit longer parking or accommodation. Use the in-car Trip Planner for longer routes. Who pays for charging, how sessions are handled and the expected return charge are confirmed for the booking rather than assumed from general advice.
Questions about technology and responsibility
Current-generation vehicles use a large central touchscreen, phone key, Tesla app access and over-the-air software updates. Model Y also has a rear passenger screen, heated seats and ventilated front seats. We do not promise unsupported packages, software versions, drivetrain badges or performance figures.
Full Self-Driving (Supervised) may be available where equipped. The driver must stay alert and in control. The car is not autonomous. The name never removes the driver’s duty to watch the road, obey road rules and supervise every assisted manoeuvre.
The displayed range is an estimate that can change with speed, traffic, weather, elevation, climate use and detours. Plan longer journeys through the car and keep a comfortable arrival margin. We do not publish unsupported performance figures or promise a fixed distance from one charge.
For weekly or monthly hire, discuss regular parking, home or work charging and any regional travel. For business hire, share invoice requirements before confirmation. These practical details are part of matching the vehicle and agreement to the job.
Call 1300 356 387 from 7am to 7pm, seven days. Outside those hours, leave a message or request a callback. The callback form does not confirm a booking; the Tesla, dates, driver and handover are agreed in the follow-up conversation.